Teams of Service
Welcome to Kedoza Jewelry, where exquisite craftsmanship meets your unique style. Our commitment is to provide quality services and transparency in all our interactions. Please review the following Terms of Service to ensure a satisfying and secure experience with Kedoza Jewelry.
1. Agreement and Acceptance:
By accessing and using the Kedoza Jewelry website and services, you agree to abide by these Terms of Service. These terms, along with our Privacy Policy, govern your relationship with Kedoza Jewelry.
2. User Registration:
During registration, you will be required to provide accurate information, including a username, password, valid email address, personal phone number, and address. It is your responsibility to maintain the confidentiality of your password.
3. Purchasing Items:
- A purchase contract becomes binding upon receiving notice of acceptance from Kedoza Jewelry.
- Merchandise availability may vary, and prices are subject to change.
- International orders may incur additional fees, including delivery, insurance, taxes, etc.
4. Shipping Policy:
- Standard Free Shipping: 20-25 business days.
- Express Shipping: 7-9 business days (additional cost).
- International customers are responsible for customs duties and import fees.
5. Custom Order Listing:
If customizing jewelry privately, inform us during the order placement. Additional charges may apply. We respect your privacy while showcasing custom work within our community.
6. Legal Information:
- Kedoza Jewelry reserves the right to update terms and conditions without notice.
- Not liable for indirect, incidental, punitive, or consequential damages.
- Appraisals, grading reports, and certificates are subjective and may vary.
7. Free Engraving:
Engraving is optional, and unique engravings may involve additional costs. Contact us for engraving options.
8. Jewelry Size Chart:
Follow the International Ring Size Chart. Contact us for assistance if your size is not listed.
9. Flexible Payment Options:
Acceptable payment methods include major credit/debit cards, bank wire, and layaway for international customers.
10. Returns/Exchange Policies:
- Order Cancellations: Within 24 hours, excluding custom orders. Fees may apply after work commences.
- Returns: Follow provided instructions. Not responsible for lost or held parcels during the return process.
11. Reserve Your Custom Work:
Reserve custom designs with applicable fees. Confirm within 48 hours, as reservations cannot be made once manufacturing begins.
12. Repair & Refund Service:
For repairs or exchanges, contact us within the policy timeframe. Detailed process guidance provided.
13. Limited Lifetime Warranty:
- Paid Center or Side Stone Tightening Service
- Complimentary Ring Cleaning
- Precious Metal Preservation
14. International Order & Shipping Services:
- Shipping Services: Safe and discreet packaging, parcel tracking.
- International Shipping: Recipients responsible for customs duties. Standard and express delivery options.
15. Secure Shopping:
SSL encryption ensures secure transactions. Purchases can be made over the phone or via bank wire transfer.
16. Diamond Upgrade Policy:
Applicable to IGI/GIA Certified Lab-Grown diamonds. Guidelines for upgrading size and eligibility criteria provided.
We value your satisfaction and security. If you have any questions or need clarification, contact us 24/7. Your feedback is essential to us.